A customer may return an item for any reason within the first 30 days of receiving it by contacting KRUT to obtain an RMA number. An RMA can be obtained by calling KRUT at 1-864-401-8156. An RMA must be obtained within 30 days of receiving the product. Customer will be responsible for the cost of shipping product back to KRUT.
The following items will have NO RETURN POLICY:
1. Special Orders
Special order is defined as any non-inventory item or group of items, which was ordered expressly and uniquely for a specific customer. Any item from our product list can fall under the definition of the special order.
2. Custom Cuts
Any item that is considered a custom cut, a sample, or that has been cut or sized by KRUT specifically for that customer’s unique requirements and specifications.
3. Clearance, Closeout, and Overstock Items
Any item that is sold as a partial product, open box, used, or other than new. All returns are subject to approval and the refund policy stated below.
All returns are subject to a 15% restock fee and must be returned in like new condition within 30 days of receiving the product. An RMA must be obtained by calling KRUT at 1-864-401-8156 Anderson South Carolina office directly for any items returned for a refund.